San Diego State University WebPortal
1. How do I access WebGrades? Log on to the WebPortal at: www.sdsu.edu/portal. Type in your username (RedID Number) and password. If you have not activated your Portal account, you will be given a temporary password that you will be able to customize once you are in the system. For information about your temporary password, contact your department administrative assistant or your Dean''s office. If the information is not available in your department or your Dean''s office, contact the Grades Help Desk at (619) 594-2134, Monday through Friday, between the hours of 8:00 AM - 4:00 PM (Pacific Time).
2. When must I submit grades? The web-based process and electronic rosters will be available via WebGrades beginning the first day of finals and through the published deadline. During this period of time, electronic rosters will be available daily, except for one hour from 2:00 AM - 3:00 AM Monday - Friday, 2:00 AM - 5:30 AM Saturday, 1:00 AM - 10:00 AM Sunday, and on the first Sunday of the month when it is down for maintenance. The Grades Help Desk is available at (619) 594-2134 Monday - Friday 8 a.m. to 4 p.m. The deadline for submitting grades is posted in the academic calendar that is included in the current class schedule and General Catalog.
3. What happens if my grades are late? The students will be assigned grades of "RD" and instructed to contact the instructor. The grades will be considered late and will need to be submitted via the "Grade Change" function in the WebPortal. Only the faculty of record can change the grade. It is extremely important to submit grades by the deadline because graduation for the current semester (including summer) cannot be completed until grades are posted. Late grades will also affect a student's academic status and may result in the student being disqualified from the university.
4. Can I submit a partial grade roster and finish posting grades at a later time? Yes, WebGrades allows faculty to submit a portion of the grades and return later to submit the remaining grades. All of the grades need to be submitted by the deadline. If any grades are outstanding, the remaining grades will be considered late, grades of 'RD' will be system-generated, and the final grade will need to be submitted via the "Grade Change" function in the WebPortal.
5. What if I need to make a change to a grade roster that I have already submitted on the Web? If it is before the deadline, you can access WebGrades and enter the change. Please note that as soon as a grade is submitted, it is posted to the system and available for students to access in the WebPortal. Changes to grades during the grade submission period may confuse the students involved and generate some questions from them. Changes to grades after the deadline and within one year are changed using the "Grade Change" function in the WebPortal. Only the faculty of record can change grades.
6. Where is the Office of the Registrar located? The Office of the Registrar is located in SSW-1641. Office hours are Monday - Friday, 9 a.m. - 4:00 p.m.
7. How do I handle a name change when submitting grades? If you cannot find the student on the roster using the RedID number, add the student''s name and grade in the memo box at the bottom of the form.
8. Where do I find information about specific grades? See the grading instructions (WebGrades Grading Explanation) available via a link at the bottom of all screens in WebGrades.
9. What do I do if a student is listed twice on the grade roster? If the class is not one that allows multiple enrollments, leave the second grade blank and make a note of it in the memo box at the bottom of the form.
10. Can I add a student to a grade roster? If a student does not appear on a grade roster, s/he is not officially enrolled and needs to contact the Office of the Registrar. You can indicate the student''s name, RedID number, and the grade earned in the memo box at the bottom of the grade roster.
11. Why doesn''t the grade roster reflect a withdrawal status for a student who withdrew during the semester? The student did not officially withdraw through the Office of the Registrar.
12. Why can''t I give a student a credit/no credit grade? The student did not submit a request to change the grading basis to credit/no credit by the Schedule Adjustment deadline.
13. I have comments about some students; where can I put these comments? Enter the comments in the memo box at the bottom of the form.
14. Why can''t I assign a grade of Incomplete to a student in a CR/NC class or status? The Grading Method for some classes dictates that the grade of ''RP'' must be assigned rather than a grade of ''Incomplete''.
15. Why must I submit a date for ''WU'' grades? To comply with federal law and regulations related to financial aid funding, all CSU campuses must report the date of last known attendance for students who unofficially withdraw from courses. The WebGrades system will not allow a grade sheet that contains a ''WU'' grade to be submitted without the associated date of last known attendance entered.
16. Why doesn''t WebGrades function properly from my computer''s web browser? Although WebGrades can run from virtually any computer browser worldwide, there are some minimum system requirements. Any Macintosh, PC, or other workstation system running Microsoft Internet Explorer version 5.0 or later, or Netscape Navigator (Communicator) Version 4.76 or later that has network access to Internet and SDSU will work properly. JavaScript must be enabled. At least 64Mb are recommended. Some problems have been encountered grading very large classes ( > 125 students) via a dial-in modem. In these cases, a DSL, Cable Modem, or higher speed Internet connection (for example, from any computer at SDSU) is required. You should contact your computer support staff for an upgrade if your browser is not compatible.
17. What happens if my account is locked? WebGrades has security technology to deactivate an account after a series of successive incorrect login attempts. Should your account become locked, please contact your department to request that your account be re-activated. You may also call the Grades Help Desk at (619) 594-2134 Monday - Friday, 9 a.m. - 4 p.m., or the Rosters Help Desk at (619) 594-8000 Monday - Friday, 9 a.m. - 4 p.m. User authentication will be required.
18. How do I submit questions, comments, or other feedback regarding WebGrades? The fastest way to get service is to contact the Grades Help Desk at (619) 594-2134 Monday through Friday, between 9 a.m. and 4 p.m., or the Rosters Help Desk at (619) 594-8000 between 9 a.m. and 4 p.m. Or, feedback can be submitted via the "Comments" link at the bottom of any WebGrades page.